Portrait index import errors

Modified on Tue, 05 Mar 2019 at 09:30 AM

Images not found

Error:  An error message may appear and/or placeholder missing image silhouettes may appear in the preview area.

Cause 1: The image file name(s) indicated in the index are not identical to the name of the actual image files.  
Solution 1 : Open the index file (ideally in Excel or other spreadsheet software) and ensure the file names are identical - look for missing zeros, a difference in capitalization, or a missing file extention.

Cause 2: The images are not located in the expected folder.
Solution 2: Ensure the images are exactly where the index expects them to be, in the correct folder or sub-folder.

The Image Folder is not found

Error: The folder specified in the index header cannot be found.

Cause 1: The folder name in the index is not identical to the folder name housing the portrait images.

Solution 1: Open the index file (ideally in Excel or other spreadsheet software) and ensure that the spelling and capitalization of the folder name is exactly the same. Do not include drive letters (eg. C:).

Cause 2:  The index file is not in the correct location in relation to the image folder(s).
Solution 2: Move the index file to the correct location.

  • if the portraits and index are in the same folder, then there should be no Image Folder specified in the index.
  • if the index specifies one of more folders holding the portrait image, the index file should be placed next to those folder.

Note that only one index file may be imported per project. Multiple indexes cannot be appended into a single project at this time.

Learn more about portrait index package formatting.

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